Log into computer

[name1234561]

Hi,

I am trying to log onto my computer (Chromebook) as the owner. I already have an account on this computer (as owner). I am using my [Edited] account but it keeps coming up with an error “Something Went Wrong”. The password is correct- I just tried it on my normal [Edited] account; and I reset it and waited 2 days to try again. I have tried the other forms, such as a passkey and logging in with the camera option. I keep getting the same error code. I only get a different error code when I enter the password wrong. I have updated it and reset it multiple times now. I am not sure what else to do to get in, I am stuck using a “guest” account. It’s a relatively “new computer” I got it in May of 2024. But the subscription tech support wants is worth more than the computer. 
please help! 

[Deep_World]

Hi @name1234561,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact error code or message that appears when you try to log in.
• Whether your Chromebook is connected to a stable Wi-Fi network during login.
• If you’ve recently changed any account settings (such as two-step verification or recovery options) on your Google account.
• Whether other accounts (non-owner) can log in successfully on the same device.

In the meantime, here are a few troubleshooting steps you can try:

 Check Internet Connection

• Ensure your Chromebook is connected to a strong and stable Wi-Fi network. Login errors often occur if the device cannot reach Google’s servers.

 Try Guest Mode & Add Account Again

• Since you can access Guest mode, try signing into your Google account from there via Chrome browser. If successful, remove and re-add your account under Settings > Accounts.

Factory Reset

• If the issue persists, consider performing a Factory Reset. Go to Settings > Advanced > Reset Settings > Powerwash. This will reset the Chromebook to factory settings, but you can re-sync your data once you log back in with your Google account.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World