Long Drive Self-Test Failed

[Santi_Canteros]

I Ran a HP PC Hardware Diagnostics, and on the Long Drive Self-Test, the result was FAILED, with the next Failure ID:

HP PC Hardware Diagnostics Windows Application

GLG88M-6B490N-XD7X1F-61AC03

This is the PC information for consideration:

Model: HP ENVY m6 Notebook PC

System ID:  18A4 Product ID:  C2N76UA#ABA Memory Size:  8192 MB RAM BIOS Date:  01/21/2013 BIOS Revision:  F.25 Serial Number:  [edited]  Installed OS version:  1703 (10.0.15063) HP PC Hardware Diagnostics Windows Application Processor Type:  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz  
Hard Drive / Solid State Drive 1 Model:  Hitachi HTS547575A9E384 Firmware version:  JE4OA50A Serial Number: [edited] Capacity:  698.64 GB SMART Support:  True Bytes per Sector:  512  Thanks for any type of solution.Santiago

[Huffer]

The only viable solution is to replace the hard drive. Likely the computer is not any longer under warranty? Tell us where you live (country) and we can help with all aspects: find and install a drive and migrate/reinstall software. 

[Santi_Canteros]

Thanks Huffer, for the fast response!

Exactly, the computer is no longer under warranty, but it still work well, that's why i found it strange when that happen, do you think I still should change it? Will I loose all my information?

I'm currently living in Los Angeles, USA

[Huffer]

Hard drive failures are not strange. They are very common and should be anticipated by backing up religiously. If you are happy with the laptop I would go ahead and replace the hard drive. Likely data like documents and music and such can still be recovered from the old drive but stop using it to avoid further deterioration. 

Here's the Service Manual:

Manual

See p. 48.

https://www.amazon.com/Hitachi-750GB-7200RPM-Drive-6-0Gb/dp/B075QY1DWY/ref=sr_1_3?ie=UTF8&qid=151666...

Post back with any more questions. 

[Santi_Canteros]

What I'm saying is that the notebook is working well right now, I'm actually using it to reply on this post, while using it normally, with no problem opening software and downloading things. But I understand what you're saying. How do I know where to change the Hard drive? Is there a way of knowing exactly what that failure code means?

Thanks Huffer!

[Huffer]

There is a failure Code translator:

Your Failure Code

It does not provide a lot of additonal information other than your hard drive is failing. The error Code is like a check engine light. You can keep driving but it is going to leave you on the side of the road soon. 

Post back if you want to discuss going forward in depth or just keep driving but don't come back and say we did not tell you what to do. 

[Hannaht1003]

Hey huffer... I have a hp 15-f024wm notebook touch smart and downloaded the hp software check and when I ran the extensive test the long drive self test failed and gave a failure ID but everything else passed. The laptop is out of waranty and i live in california. The computer is working alright but the hdmi is not recognizing the tv as an audio device, I've done the show disabled and disconnected on the playback and I've updated the drivers. I don't want to go through the trouble of replacing the hard drive if I don't have to. Could you please point me in the right direction. I don't know the error code at the moment but I will post it when I get it.

[Huffer]

The best thing you can do is start your own thread and let us finish this one up for this User. Thanks.