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‎01-10-2020 02:47 AM

HP Recommended

Hello

 

Your support team put down an incorrect phone number which has lead them to close the case (due to them calling the incorrect number dispute my emails)

 

I have purchased the charger in question. It was sent to an incorrect location and I’m still waiting for it to arrive.

 

Additionally I was charged £21 twice to my Paypal when my receipt and tracking show one purchase.

 

But after my recent support experiences I think I’ll save myself the stress and bite the bullet on £21 as a reminder never to use HP

 

Kind Regards

 

Jake Symons

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‎01-10-2020 07:50 AM

HP Recommended

@Jake-Symons

 

I understand it is taking more time than expected to provide a resolution. However, as the case is already been re-escalated with high priority, the escalations team would contact you soon.

 

Keep me posted for any other assistance.

 

KUMAR0307
I am an HP Employee

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