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HP Recommended
HP Spectre x360 Convertible 13-ac0XX
Microsoft Windows 10 (64-bit)

Hello, 

I have a HP Spectre x360 Touchscreen Convertible 13-ac0XX (model # given by HP Support Assistant), product number: Y4P50AV, in Dark Ash Silver

 

I damaged my laptop screen (bottom left corner, near the hinge) and now I have a decent size triangle of dead pixels. The glass is not cracked, just the screen is damaged. I have been looking at how to replace the screen, but most posts lead to replacing the whole upper assembly (screen, digitizer, lid) as it is simpler. 

 

Can anyone please help me a find a suitable replacement, preferably OEM? I tried looking at HP's Partsurfer, but the cost came out to almost a new laptop. 

 

(Also, how do I find out what model my computer is exactly? I only get "HP Spectre x360 Convertible 13-ac0XX" from HP programs and I don't know what the XX should be/is)

2 REPLIES 2
HP Recommended

@MeekaS

 

Greetings!

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are looking for a replacement display for your computer.

 

Don't worry, I'm here to help! I have sent you a Private Message with the details about the next course of action.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Asmita
I am an HP Employee

HP Recommended

Hi -

 

I have the same question.. Did you find a solution? Please help 

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.