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‎10-19-2019 09:03 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

So, I posted a message regarding the loose hinge on my laptop and they closed the case due to my delayed response. It's crazy, because I made the post in the evening. Someone responded and told me I should receive a message from someone else. No timeframe given. So I pry open my laptop that's having issues, hoping I don't due further damage and see a message that my case is closed. LOL!! HP, I'm so disappointed.

Here's my original post: 10-15-2019 09:38 PM The hinge on the left side, where the screen meets the keyboard is separating and it seems like the black trim around the screen is starting to separate as well. I  absolutely love my laptop, as it was a birthday gift from my husband. I am still learning how to use it and would hate to replace the whole laptop due to a defect. I've read online that this is a common issue with HP  and I do believe the same thing happened to my kids' HP laptop years ago. It bothers me that this happened, because I am very careful when using it. The laptop has never been mishandled or dropped. Just started to separate one day. I see it's getting worse the more I use it, so I have resorted to using my husband's laptop. I truly hope someone can point us in the right direction, as our warranty has expired.  Thank you in advance for your assistance with this matter.

1 REPLY 1

‎10-19-2019 09:35 PM

HP Recommended

@nurse75

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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