Loose USB C

[GarryR]

The supplied HP USB C Charger continually loosens and sporadically does not charge the laptop which goes unnoticed until power get low.

How do I tighted the connection?

[MuthuSarkan · Accepted solution]

Hi,

once confirm you could either contact HP to get a free replacement if it's within the HP Warranty,

Or get one at a local store as it isn't that expensive (The choice is yours and only yours)

Follow the steps to resolve this issue.

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1.Run a Battery Check in HP Support Assistant [Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook

If a known good battery is also not charging I recommend you to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your

contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone

number