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‎11-05-2016 01:56 PM - edited ‎11-05-2016 02:38 PM

HP Recommended
Product: Envy M7-i020DX
Operating System: Microsoft Windows 10 (64-bit)

My wife has been battling using her M7 Envy since the left hinge went bad. Long story short we went out yesterday and got her and New Envy 360. She will open up work on 1 to 3 PCs/Laptops by the way. With the additon of the 360, she can keep up to speed while I look into fixing it now....

I have already noticed that the M6 users have been able to get them fixed. I need to see what can be done to fix the hinge.
(Hoping for a moderator to hop in at this point and guide this old whitebox OEM on)

😉

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2016 02:51 PM

HP Recommended

@ItIsTheWiz

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎11-05-2016 02:51 PM

HP Recommended

@ItIsTheWiz

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No

‎11-05-2016 03:04 PM - edited ‎11-05-2016 03:23 PM

HP Recommended

Oh no Danny....

Thank YOU for your help in this little matter of ours!
I make her happy and I get to live a long/happy life in the end sir!

😉

 

Have a great day

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‎12-04-2016 03:27 PM

HP Recommended

I am also going through a hinge problem (left side( with my M7J series laptop.  Could have have someone caontact me via my email address?  Many Thanks!

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