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‎08-02-2020 02:11 PM

HP Recommended
Product: ENVY 17
Operating System: Microsoft Windows 10 (64-bit)

Does anybody know how to access the online manual for my notebook? I tried the virtual agent but sent me a link that is useless (error 400). Many thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2020 03:53 PM

HP Recommended

@Massini 

 

I do not have any problem with the following link

 

            https://support.hp.com/us-en/product/hp-envy-17-ae1000-laptop-pc-series/16851067/model/16895972/manu...

 

Regards.

BH
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View solution in original post

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5 REPLIES 5

‎08-02-2020 02:18 PM

HP Recommended

@Massini 

 

There are dozens of generations and hundreds of different models/products called HP ENVY 17 machines, and they do not use same manuals.  What is yours ?

 

Please use the following way to find out model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-02-2020 02:26 PM

HP Recommended

thanks but the link you sent also throws error 400. So I cannot open it

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‎08-02-2020 02:28 PM

HP Recommended

MI notebook is HP ENVY - 17t-ce100 CTO

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‎08-02-2020 03:53 PM

HP Recommended

@Massini 

 

I do not have any problem with the following link

 

            https://support.hp.com/us-en/product/hp-envy-17-ae1000-laptop-pc-series/16851067/model/16895972/manu...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-02-2020 05:19 PM

HP Recommended

this time it worked. Thanks again for your help!

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