Main body of HP Spectre x2 Detachable 12-c0XX Spalling

[solo6005]

My laptop HP Spectre x2 Detachable 12-c0XX just past 1 year old since I use it. The main body of the laptop on the left hand side near the usb port started spalling. I am worried that it will get exploded or further damage just by keep using it.

Does anyone has exprienced the same issue or know probable cause?

[Jeet_singh · Accepted solution]

@solo6005,

Thank you for posting your query on HP Community,

Have you tried to contact our HP phone support for assistance?

Did the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 

In this scenario, I would personally suggest you contact our HP support team for further assistance. 

HP Support can be reached on this link.

Let me know if you need any further assistance. I'll be more than happy to help you.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[solo6005]

There wasn’t any incident, so it is very strange for the screen glass can be lifted up at some section. I worry it will get worse and explode etc. I will contact ho support and provide an update.

[Jeet_singh]

@solo6005,

Please do take out your time and get in touch with our support team and I'm sure they should be able to go ahead and address your issue.

Should you come across any issue, please feel free to reach out to us and I'll be more than happy to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[solo6005]

It seems HP can resolve the issues for my case. However, I am still awaiting follow up call for my Case # 5031333019. It's has been 3 business day since I spoken to HP premium support on Friday. I have emailed again today to follow up. Hopefully It can get fixed soon.

[Jeet_singh]

@solo6005,

I'm glad to hear you were able to contact our HP Support team and they were able to address it.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀

[solo6005]

HP support initial to ask me wait for a call and HP contractor will come to visit me to replace the unit. After I send in my receipt, HP support change the mind by giving me a store credit and ask me to go back to HP reseller for replacement. I went to JB hi fi and they said there is similar machnie but would require me to top up $1000 for the similar spec laptop. Or I can take a inferior product due to the inital discounted value of my purchase. JB hi fi offer me a Lenova laptop with no touch screen, not 2 in 1(can't be detached) and no pen (not touch screen) product. It's quite sad that HP doesn't have the same replacement model for my HP Spectre x2. I will keep in contact with HP support again tomorrow to see if there is any resolution to the defective product I received. If anyone had any experience of such issue, please let me know.

[Jeet_singh]

@solo6005,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[solo6005]

HP reseller has advise that it seems like I will get a refund due to no equivalent hp product cost the same when I first purchased the hp Spectre x2.