Manufacturers defective hinges

[MomLife]

 I have 2 of the hp pavilion convertible x360 laptops and after the warranty was up the hinge on one broke and ripped the screen half way of the laptop and then a couple of weeks later the other laptop the hinge broke but luckily I was able to catch that one before it ripped the screen off like the other laptop but it did pop the bottom corner of the screen out. I bother them at the same time brand new still in sealed box almost $1000.00 with hopes they would last me a few years and they barely made it over a year.. they were never dropped or mistreated and rarely used the 360... I sent all the laptops info to whomever from HP on here messaged me asking for the info and no response since.. these laptops should have a recall on them beings it's due to crappy parts on them that they are breaking.. I can't afford to pay to buy now 3 new computers since now I'm getting ready to homeschool 2 of my children so they each need one for that and one for myself for work.. I have always bought HP and have never had a problem until now..  HP honestly should do what's right and replace the laptops due to a manufacturer default and if they don't I hate to say this but i will no longer be an HP customer but I hope it doesn't come down to that ..  hopefully everyone with this problem gets answers and some how does what is right and replaces them and lists them on the recall list.. I have always been a very loyal hp customer but I am highly disappointed 

[Riddle_Decipher]

@MomLife I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[MomLife]

I have replied to your private message with all the information you have requested and will be looking forward to hearing back from you.