Manufacturing defect ; Particle under the screen and bezel gap (HP OmniBook X Flip)

[shohbek]

Hello 

I  have recently purchased an HP X Omni Book X Flip and discovered a manufacturing  defect .  there is a white 

particle/spot trapped underneath the screen glass . It is visible even when the laptop is turned off.

Additionally , I noticed that the bezel  is not properly sealed . A thin piece of plastic /cellophane  can easily slide between the screen glass  and the frame, which suggests poor hermetic sealing . I believe this is how the  dust particle got inside .

The device is under factory warranty . I am located in Tajikistan . please advise on how can get the screen replaced under warranty .

Serial Number: VNY542CS94

this is the photos of dust and bezel gap

 

[shohbek]

Ok,  what 

[Deep_World]

Hi @shohbek,
 
Welcome to the HP Support Community!

Thank you for reaching out and sharing the details along with photos of the issue you’ve encountered with your HP OmniBook X Flip. I completely understand how it must feel to notice a particle under the screen and a bezel gap on a brand-new device. 

Since the laptop is under warranty, the next step is to have the device inspected and serviced by an authorized HP Service Center. They will be able to confirm the defect and arrange for a screen replacement if necessary.

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World
 

[shohbek]

Dear Deep_World,
Thank you very much for your professional assistance and for acknowledging the issue. I truly appreciate your empathy regarding the bezel gap and the particle under the screen of my new flagship device.
As you recommended, I am ready to have the device inspected by an authorized service center. However, I am located in Tajikistan. Could you please provide the exact address and contact details of the authorized HP Service Center in Tajikistan (specifically in Khujand or Dushanbe) that is officially certified to handle warranty repairs for the OmniBook premium line?
I want to ensure I visit the correct facility that has the authority to process a screen replacement under the active factory warranty.
Thank you for your time and support

[shohbek]

halo 

[Deep_World]

Hi @shohbek,
 

Thanks for your response. 

I understand how important it is for you to reach the correct, authorized HP Service Center for your OmniBook X Flip warranty repair. The best way to find the exact address and contact details in Tajikistan (including Khujand or Dushanbe) is through HP’s official service locator tool.

Here’s how you can do it:

 Steps to Locate HP Service Centers

1. Click on this official HP link: HP Service Center Locator
2. On the page, select your country (Tajikistan) from the drop-down menu.
3. Enter your city (Khujand or Dushanbe) in the location field.
4. The tool will display the authorized HP service centers near you, including their address, phone number, and operating hours.
5. You can then contact the center directly to confirm warranty repair eligibility for your OmniBook X Flip.

I hope this helps.

[shohbek]

Good evening dear DEEP WORLD i still can't find any HP authorized service . what should I do 

[Deep_World]

Hi @shohbek,

Kindly confirm if you have followed these below steps to Locate HP Service Centers :

Steps to Locate HP Service Centers

1. Click on this official HP link: HP Service Center Locator
2. On the page, select your country (Tajikistan) from the drop-down menu.
3. Enter your city (Khujand or Dushanbe) in the location field.
4. The tool will display the authorized HP service centers near you, including their address, phone number, and operating hours.
5. You can then contact the center directly to confirm warranty repair eligibility for your OmniBook X Flip.

Regards

Deep_World