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thnks, please edit the post and remove the serial number as ths is a public forum 

Hope this helps.

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-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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From what i can see in the records it's a Dual

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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Thank u!
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Glad to Help !

 

Cheers!!!:smileyhappy:

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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