Max q design nvidia

[IxIRagnarok]

Hi, I bought this laptop about 2 months ago which has a 1660 ti MAX Q DESIGN as its video card, but when I enter the control panel I have the same settings as on a laptop video card. And besides, somehow I can't go from 16: 9 to 4:30 without black bars. I tried every possibility on youtube and none worked. Why am I writing this post now? Well, it's frustrating to pay 1,436.21 Euros on a laptop and not be able to change its resolution according to my gaming preferences. I saw that at Gaming HP OMEN 17 in nvidia settings, it's the settings I'm looking for, and the difference between my laptop and that one is that it contains 2060 max q designs. Opinions?

[IxIRagnarok]

If I wasn't clear enough

[Echo_Lake]

@IxIRagnarok

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

If the issue persists, follow next steps contacting HP remote support.
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.