• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-02-2021 09:56 AM - edited ‎03-02-2021 09:58 AM

HP Recommended
Product: Pavilion 14-ce0501sa
Operating System: Microsoft Windows 10 (64-bit)

I recently bought an HP Pavilion 14-ce0501sa laptop and plan to upgrade RAM, but unfortunately after buying a Kingston 16gb ddr4 2400 1.2V the laptop did not work. With power but no display... If I put back the old RAM my laptop seems to work fine.

Can anyone suggest or provide to me the list of supported Memory modules or brands.?? or does this laptop support 16GB???

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2021 10:37 AM

HP Recommended

Hi:

 

According to the Crucial memory report your notebook supports 1 x 16 GB of memory.

 

Memory RAM & SSD Upgrades | hp - compaq | pavilion 14 systems | Pavilion 14-ce1806nz | Crucial.com

 

The above model has basically the same processor specs as yours does.

 

HP Pavilion 14-ce1806nz Product Specifications | HP® Customer Support

 

Chapter 1 of the service manual indicates the max is 1 x 16 GB of memory as well.

 

Maintenance and Service Guide HP Pavilion 14 Laptop PCIMPORTANT! This document is intended for HP au...

 

I recommend you buy one of the DDR4 memory chips offered by Crucial since they guarantee compatibility.

 

Either the 2666 or 2400 MHz memory chip should work fine.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-02-2021 10:37 AM

HP Recommended

Hi:

 

According to the Crucial memory report your notebook supports 1 x 16 GB of memory.

 

Memory RAM & SSD Upgrades | hp - compaq | pavilion 14 systems | Pavilion 14-ce1806nz | Crucial.com

 

The above model has basically the same processor specs as yours does.

 

HP Pavilion 14-ce1806nz Product Specifications | HP® Customer Support

 

Chapter 1 of the service manual indicates the max is 1 x 16 GB of memory as well.

 

Maintenance and Service Guide HP Pavilion 14 Laptop PCIMPORTANT! This document is intended for HP au...

 

I recommend you buy one of the DDR4 memory chips offered by Crucial since they guarantee compatibility.

 

Either the 2666 or 2400 MHz memory chip should work fine.

Was this reply helpful? Yes No

‎03-02-2021 10:47 AM

HP Recommended

Thanks for your reply... I will return the RAM which I recently bought and then order the Crucial Brand instead.

Was this reply helpful? Yes No

‎03-02-2021 10:48 AM

HP Recommended

You're very welcome.

 

Hopefully, that will solve your dilemma.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.