Memory card reader missing

[nikoska1]

Hi

i tried to use memory card reader but it didn't worked. I tried with 3 different micro SD card (with adaptor to SD).

I downloaded drivers from HP (sp141011.exe - sp149258.exe). I run the sp149258.exe, which it supooses to autorun HPUP.exe, but nothing happens. I tried to manually run HPUP.exe, but it does nothing else but producing a log file (at the bottom you can see it).

I checked BIOS settings and it says "enabled".
I checked "Device manager" but i can't find it (there is a screenshot below).

 What is going on?

 

==================== HP Update Package Start : 3/3/2024 12:03:55 AM ====================
- LogPath : C:\SWSetup\SP149258\HPUP_20240303000355.log
- GUIMode : False
- Timeout : 0
[3/3/2024 12:03:55 AM][ACT] Manage Certificate for HP Signature
[3/3/2024 12:03:55 AM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[3/3/2024 12:03:55 AM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[3/3/2024 12:03:55 AM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[3/3/2024 12:03:55 AM][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\SP149258\HPUP.exe : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[3/3/2024 12:03:55 AM][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\SP149258\HPUP.exe : HP Inc.
[3/3/2024 12:03:55 AM][INF][ValidateCertificate] HPUP Cert Thumprint : 4E34A81D09C919C7426BD4143C45C6BA234A7EA5
[3/3/2024 12:03:55 AM][INF][ManageCertificate] Matched Certificate is found in Store
[3/3/2024 12:03:55 AM][ACT] Validate Certificate Status on Security Catalog
[3/3/2024 12:03:55 AM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[3/3/2024 12:03:55 AM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[3/3/2024 12:03:55 AM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[3/3/2024 12:03:55 AM][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\SP149258\Package.cat : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[3/3/2024 12:03:55 AM][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\SP149258\Package.cat : HP Inc.
[3/3/2024 12:03:55 AM][INF][ValidateCertificate] HPUP Cert Thumprint : C4999530EC8DB55809B2583EBF47B7E9EDF335EC
[3/3/2024 12:03:55 AM][INF] Certificate Status on Security Catalog : Valid
[3/3/2024 12:03:55 AM][ACT] Validate Package Content Integrity by Security Catalog
[3/3/2024 12:03:55 AM][INF] Package Content : Valid
[3/3/2024 12:03:55 AM][ACT] Lookup for Install Script to execute
[3/3/2024 12:03:55 AM][ACT] Execute Install Script
[3/3/2024 12:03:55 AM][INF][ExecuteInstaller] Execute Info : C:\WINDOWS\System32\cmd.exe /c "C:\SWSetup\SP149258\Install.cmd"
[3/3/2024 12:03:55 AM][INF][ExecuteInstaller] Execution Start Time : 3/3/2024 12:03:55 AM
[3/3/2024 12:03:56 AM][INF][ExecuteInstaller] Execution Exit Time : 3/3/2024 12:03:56 AM
[3/3/2024 12:03:56 AM][INF][ExecuteInstaller] Execution Exit Code : 0
[3/3/2024 12:03:56 AM][INF] Execute Install Script with ExitCode - 0
[3/3/2024 12:03:56 AM][ACT] Manage Certificate for HP Signature
[3/3/2024 12:03:56 AM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[3/3/2024 12:03:56 AM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[3/3/2024 12:03:56 AM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[3/3/2024 12:03:56 AM][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\SP149258\HPUP.exe : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[3/3/2024 12:03:56 AM][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\SP149258\HPUP.exe : HP Inc.
[3/3/2024 12:03:56 AM][INF][ValidateCertificate] HPUP Cert Thumprint : 4E34A81D09C919C7426BD4143C45C6BA234A7EA5
[3/3/2024 12:03:56 AM][INF][ManageCertificate] Matched Certificate is found in Store

[erico]

The Realtek  or Alcor Micro Card memory card reader will not show up as a device until you plug a SDHC into the memory card reader.

You will see it in the Disk drivers section of the Device manager.

I just verified that on my Spectre laptop.

[nikoska1]

I don't think this is how it works. I mean that you have to be able to see the memory card in devices manager even if there is not any card inserted.
Anyway, below its the 2 cards i am testing with. One of them is SDHC, but still card reader not working.

[erico]

---

@nikoska1 wrote:

I don't think this is how it works. I mean that you have to be able to see the memory card in devices manager even if there is not any card inserted.
Anyway, below its the 2 cards i am testing with. One of them is SDHC, but still card reader not working.

---

"I don't think this is how it works. I mean that you have to be able to see the memory card in devices manager even if there is not any card inserted."

Unfortunately, you are making an incorrect assumption. That is not how it works.  It works the way I explained it in my previous reply.

[nikoska1]

Hi Erico,

don't stay at the assumption about how it works. Let's say you are right.

As i said in my previous answer, i am testing with 2 different cards. One of them is SDHC.

Still card reader is not working.

[erico]

Have you tried the cards in a different PC to see if they are working?

[nikoska1]

Hi again,

yes, i did try to other 3 laptops. Same happened. 

And then i tried using another old adaptor i had. And it turned out that it was the brand new adapter that causing the problem.

Anyway, thanks for your kinf help

Nikos

[erico]

You're welcome