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‎05-12-2024 08:50 PM

HP Recommended
Product: HP Laptop - 14-fq0013dx
Operating System: Microsoft Windows 10 (64-bit)

DESKTOP-62D8SC9 - I recently downgraded from Window's 11 to Windows 10 but now it keeps crashing and saying many different error codes, but the consistant one with the tests I ran say I have a memory problem and to contact the manufacturer.  My Warrenty is expired, I really need a working computer for my shooling. Help!

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1 REPLY 1

‎05-12-2024 09:24 PM

HP Recommended

You need to replace the defective memory chip.

 

Below is the link to the service manual:

 

Maintenance and Service Guide (hp.com)

 

You may as well replace the failed 4 GB memory chip with an 8 GB memory chip and make the work worth your while.

 

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com

 

 

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