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‎10-19-2021 06:19 PM - edited ‎10-19-2021 06:19 PM

HP Recommended
Product: Pavilion x360 11”
Operating System: Microsoft Windows 10 (64-bit)

I own a Pavilion x360 11.6" and am trying to upgrade the RAM. I took it apart and can’t find where the chips are located. I’m hoping not on the backside of the board. I hoped somebody could help me out. I was unable to find anything online for this exact laptop. Thanks a lot. 

(pic below)

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2021 07:47 PM

HP Recommended

You're very welcome.

 

The product specs for your notebook confirm the memory is not upgradable.

 

HP Pavilion x360 m Convertible 11m-ap0023dx Product Specifications | HP® Customer Support

 

Memory, standard
4 GB DDR4-2400 SDRAM (onboard)

 

'Onboard' means the memory is an integral part of the motherboard and cannot be removed/upgraded.

 

Chapter 5 of the service manual indicates the same--there is no procedure to remove or replace the memory.

 

Maintenance and Service Guide HP Pavilion x360 Convertible PCIMPORTANT! This document is intended fo...

View solution in original post

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6 REPLIES 6

‎10-19-2021 06:19 PM

HP Recommended

FA6F9F4F-77A9-43AB-B781-E7A7C8AF00B7.jpeg

 

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‎10-19-2021 07:11 PM - edited ‎10-19-2021 07:12 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

On many of the smaller notebooks the memory is soldered to the motherboard and is not upgradable.

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‎10-19-2021 07:42 PM

HP Recommended

Thanks a lot. Here’s the full model number. 11M-AP0023DX. 

Was this reply helpful? Yes No

‎10-19-2021 07:47 PM

HP Recommended

You're very welcome.

 

The product specs for your notebook confirm the memory is not upgradable.

 

HP Pavilion x360 m Convertible 11m-ap0023dx Product Specifications | HP® Customer Support

 

Memory, standard
4 GB DDR4-2400 SDRAM (onboard)

 

'Onboard' means the memory is an integral part of the motherboard and cannot be removed/upgraded.

 

Chapter 5 of the service manual indicates the same--there is no procedure to remove or replace the memory.

 

Maintenance and Service Guide HP Pavilion x360 Convertible PCIMPORTANT! This document is intended fo...

Was this reply helpful? Yes No

‎10-19-2021 08:05 PM

HP Recommended

Really helpful. Thanks for the response. 

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‎10-19-2021 08:06 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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