Microcard sdxc reader not working with last Alcor microcard reader installed HP 15 f2000

[Gardelvis]

Hi everybody !!!

With the last update of Alcor microcard reader my notebook stopped from recognizing the microcard itself.

First of all, this is a consequence of an upadte from Windows 11 with automatic updates turned on.

The update of Alcor microcard I did it by HP Support Assistant . I ' ve tried to roll back the entire updates with no results .

The device manager lists the microcard reader as a Realtek card reader . I also update this driver again with  no results.

The symptoms are that when I try to read a card it connects and disconnects appearing and disappearing from Windows explorer... Is there a solution for this issue ?

Thanks in advance.

Regards

[sandytechy20]

@Gardelvis 

Welcome to the HP support community.

I understand that you are getting issues with the card reader on your notebook, I am glad to assist you.

This might require remote access to the computer to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Gardelvis]

Hello Sandytechi20 !!!

Thanks for your reply ... I will contact HP Support tomorrow for a solution of the issue ... I will mention your screen name in the chat ... what I don't know is if I have to reference something else ... Thank you very much and best regards

[Gardelvis]

Hello Sandytechy20 :

 I will not accept this as a solution to my issue because ir costs 99.99 U$S and the isuue with the computer started in the update that happened three days before my warranty expired..... I  consider that this is not fair... tell me how to proceed , please ( I won`t pay for an isuue that was generated for a bad update with the HP Support Assistant Software )

[sandytechy20]

@Gardelvis

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.