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Missed button on the keyboard

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hp pavilion gaming laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

The volume reduction button is missing and I have not found an alternative for it in my country, Egypt

HP Support Agent
HP Support Agent
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Good Day.  Thanks for engaging in the HP community.  I will be glad to assist you and let’s get right to it. Terrific observations and a great diagnosis of the issue. It is amply appreciated.


Let me gather some information for better clarity to assist you correctly:

  • Did you try remapping the keyboard keys?




F6 and F7  volume reduction button,


I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:


This has worked for a customer. Please check this link:


Also, check these links to change the keyboard layout.


Link 1:  (How to change your keyboard layout on Windows 10 PC)

Link 2: (Change Keyboard Azerty to Qwerty (Windows 10)


Link 3:

This should help.


Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


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