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HP Recommended
HP OMEN 15ce019na
Microsoft Windows 10 (64-bit)

My 😧 drive is missing from both file explorer and disk management as you can see in the screenshots below.  It does not even appear as unallocated in disk management. My C: drive is an internal SSD and my 😧 drive is an internal HDD.

 

disk management.PNGfile explorer.PNG

I opened up my laptop to have a look at it and the cable connecting the drive to the motherboard appears to be slightly insecure. Could this be causing the issue?

hdd.jpg

1 REPLY 1
HP Recommended

Hi:

 

Yes, that could be a problem.

 

Does the 2.5" drive show up in the BIOS?

 

If not then it is most likely a hardware problem, such as you indicated.

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