Missing Drivers

[rw0347]

Hi,

Can you please assist me with finding these missing drivers?

Thanks!

[Paul_Tikkanen · Accepted solution]

Hi:

You need this driver for both of the standard vga adapters:

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

File name: sp55092.exe

You probably need these drivers for the unknown devices:

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

File name: sp53462.exe

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

File name: sp56169.exe

Because there can be one of 3 model usb 3 controllers in your notebook, I need you to post the hardware ID for the USB Controller so I can figure out what driver of the 3 listed that it needs...

To find the hardware ID, go to the device manager and click on the USB Controller needing drivers.  Then click on the Details tab at the top of the USB controller window.

Now you should see a Propery drop down list and it will be defaulted to Device Description.

Drop down on that list and select the second item (Hardware ID's).

Post the top string of characters that you see in the window.

[rw0347]

Hi, 

Thank you so much for your support.
Below are the Details of the USB Hardware ID's. 


Greatly Appreciate if you could let me know which is the Appropriate Driver Required.
Thanks again! 

[Paul_Tikkanen]

You're very welcome.

For that hardware ID, you need this USB 3.0 driver...

This package provides the NEC Electronics USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices.

File name: sp54479.exe

[rw0347]

Thank you so much and everything seems to be working perfectly now! 
Cheers..! 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

[rw0347]

Can Windows 10 be installed onto this Notebook? 

[Paul_Tikkanen]

Unfortunately, not.

There will be no graphics driver for the switchable graphics, so that won't work for sure.

The fingerprint scanner won't work. 

Lots of folks reported the audio and wireless won't work.

So, I would recommend that you don't waste your time trying out W10.

[rw0347]

So which means that it will not be upgradable anytime soon?

[Paul_Tikkanen]

That means it will never be able to be upgraded to W10, unless HP asks and pays for AMD/Intel to develop W10 drivers for the switchable graphics, which IMO is never going to happen.