Missing Return Label

[Aurous]

I recently received a replacement under the warranty  for the defective wireless keyboard that came with my computer.  There is a requirement to return the defective keyboard within two weeks.  There was no return label in the package.  I have called support three times over a period of ten day and in each instance have been promised that I would receive an email with a printable label.  I have also used the online support chat, and received a similar promise.  I have received NOTHING after each of these four attempts.   I note the the most recent support case number has now been closed.  Can someone suggest a way of resolving the totally unacceptable state of affairs?

[Dragon-Fur]

@Aurous 

You have certainly tried to do the right thing.

I have sent in a request that someone take a look.

Because you have done all you can, because you have the working part you needed, because the case is closed (but not forgotten), if / when you get a response from one of our agents, know that that response might not be immediate.

In other words, we care - but you are OK and you have done everything right.  Lots of people in line and all that.

You can use this message as a reminder should it be necessary - you know, if HP suddenly remembers you have the keyboard.  "Hey!  I reported this!"

Why bother?  You are, as mentioned, dong the right thing.  HP will properly recycle the part - and possibly even have a tech take it apart to see why it broke (not likely, but new techs have to do something)...

Request for an Assist

• I will submit a request that someone take a look.

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[asmita6658]

Hi @Aurous

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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