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‎01-02-2023 12:59 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

I bought a new laptop from USA and when I registered using serial number and product number, showing in warranty details. Can you help why it would show different model number in warranty details in HP site.

Purchased - 15-dy2073dx

showing as - fa2000(2D120AV)

 

Category:
1 REPLY 1

‎01-02-2023 08:06 AM - edited ‎01-02-2023 08:06 AM

HP Recommended

Hi:

 

HP has this odd and confusing new way of naming model series.

 

The general model series is the 15-fa2000 (2D120AV), which includes dozens of 15-dyxxxx notebooks.

 

If you look at the HP Partsurfer site for the 2D120AV product number, you will find more than 50 different model 15-dy notebooks that show up under that product number.

 

HP PartSurfer

 

You will also find your notebook listed on the above link in both a refurbished and non-refurbished model.

 

The 'R' at the end of the product number indicates 'Refurbished.'

 

I have provided the link to the non-refurbished 15-dy2073dx product number below and it matches what you found in the warranty details.

 

HP PartSurfer

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