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‎05-11-2019 01:19 PM

HP Recommended
Product: HP Envy 15-as100na

A few months ago my HP Envy 15-as100na after a several blue screens stop to work when I trie to re-install Windows 10. After that I can't install the OS.

I talked with a tecnician that said that the motherboard is died.

I don't know if it yet in the warranty period. 

 

I need help to solve this problem or to find a motherboard for it.

Thanks in advance for the help.

 

 

2 REPLIES 2

‎05-11-2019 02:08 PM

HP Recommended

@PauloVidago 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!



I am a volunteer and I do not work for, nor represent, HP
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‎05-11-2019 02:33 PM

HP Recommended

Thank you for your answer @WAWood! 

Thought it was used by HP tecnicians/workers. I am really unhappy with my first HP laptop... It stop to work in few months of use, and now it is hard to put to work again. 

 

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