cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Excalibur25
New member
1 0 0 0
Message 1 of 2
274
Flag Post

Motherboard 8346 41.34 specifications

HP Recommended
HP Envy 17 Notebook
Microsoft Windows 10 (64-bit)

Where can I find the specs for motherboard 8346 41.34, that came with my HP Envy 17 -ak001ds laptop?  The specs are nowhere to be found on HP’s website, specifically the specs that would tell me the memory types and speeds, and storage capacities supported by the motherboard.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 479 809
Message 2 of 2
Flag Post
HP Recommended

@Excalibur25 Welcome to HP Community!

 

Firstly you won't be able to find motherboard specs on nearly all laptops. 

 

Your product support Supports up to 16 GB of system RAM in the following conƭgurations

 

● 16384-MB total system memory (8192×2)

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 6144-MB total system memory (4096×1) + (2048×1)

● 4096-MB total system memory (4096×1)

 

Hard drives Supports

6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.2 mm (. 28 in) thicknesses

7.2 mm/9.5 mm share the same bracket

 

Single HDD conƭJuratLons

2-TB, 5400-rpm, 7.2 mm/9.5 mm 1

-TB, 5400-rpm, 7.2 mm/9.5 mm

500-GB, 5400-rpm, 7.2 mm

 

M.2 SATA-3 solid-state drive:

256-GB

128-GB

 

M.2 SATA conƭJuratLons (TLC):

256-GB

128-GB

 

Hard drive + solid-state drive conƭJuratLons

1-TB, 5400-rpm, 9.5-mm hard drive + 128-GB M.2 SATA-3 solid-state drive

 

Please read a manual called  Maintenance and Service Guide on the following link you can find many answers (RAM, SSD, HDD ....) and maybe more questions about this series of laptops.

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation