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winas
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Motherboard failures on HP Spectre x360 and lost Laptop

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

Hi,

 

Follow up from a previous message

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Motherboard-failures-on-HP-Spe...

 

Hp, has decided to attempt a repair on my 3rd HP Spectre following a (3rd) motherboard dysfunction.

The have subsequently lost the laptop, I was supposed to have it refunded including the Care pack as well as getting a 25% voucher for a future purchase of HP laptop.

It has been a month, and I have no more news from HP or the agent working on that case.

 

Would it be possible to have someone looking into it?

 

Thanks

2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@winas, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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winas
Author
Level 2
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Message 3 of 3
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Hi,

 

I haven't had a resolution on that case, HP asked me to send back my laptop for the third time to put in a third motherboard.

They have then lost the laptop, it was early July, I am sending a message a week and still almost 3 months later, no resolution, it is a disgrace.

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