Motherboard issue

[bkeshri]

Hello HP Team,

I bought a laptop a year ago(went out of warranty). There was a problem in my laptop with start issue. I approached to nearby service center of HP for the solution of the dead laptop. After their investigation it was found that there was some issue with the parts/circuit in the motherboard. They asked me that they do not work parts/circuit on the motherboard and it will be replaced. They charged me a lot for this.

So, my question here is: Why do not HP works with the parts/circuit on the motherboard if it is possible to do? Why do i need to replace the whole motherboard for the same?

Second one: Why HP product is not reliable enough? How newly bought laptop goes to dead state ?

[Riddle_Decipher]

@bkeshri I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

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