• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 15.6 inch Laptop PC 15-fd0000 (70R03AV)
Microsoft Windows 11

I am having HP15s laptop.yesterday my motherboard was replaced by the hp team due to some issue in it but after the motherboard is replaced when i am noticed through the HDMI port the motherboard is cleraly visible . when i have contacted the hp team they are telling that it's normal but according to me the motherboard should not be visible because it dust and mositure can easily attack the motherboard .can  any one help me out whether it's normal or there is some manufacturing defect or something. I Have attached the photos of the hdmi port.MOTHERBOARD is marked inside the circleMOTHERBOARD is marked inside the circlesee the HDMI portsee the HDMI port

1 REPLY 1
HP Recommended

@Shivam2910, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your concern about the visibility of the motherboard through the HDMI port. Based on the images you provided, it does seem unusual for internal components to be so clearly visible through an external port. This could potentially expose the motherboard to dust and moisture, which might lead to damage over time.
 

While the HP support team mentioned that this is normal, it might be worth seeking a second opinion. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 

Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.