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- Motherboard view through the HDMI port

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04-17-2025 10:11 PM
I am having HP15s laptop.yesterday my motherboard was replaced by the hp team due to some issue in it but after the motherboard is replaced when i am noticed through the HDMI port the motherboard is cleraly visible . when i have contacted the hp team they are telling that it's normal but according to me the motherboard should not be visible because it dust and mositure can easily attack the motherboard .can any one help me out whether it's normal or there is some manufacturing defect or something. I Have attached the photos of the hdmi port.MOTHERBOARD is marked inside the circle
see the HDMI port
04-19-2025 07:19 AM
@Shivam2910, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your concern about the visibility of the motherboard through the HDMI port. Based on the images you provided, it does seem unusual for internal components to be so clearly visible through an external port. This could potentially expose the motherboard to dust and moisture, which might lead to damage over time.
While the HP support team mentioned that this is normal, it might be worth seeking a second opinion.
We suggest you please visit the nearest HP authorized service center, the service team will check and assist you.
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support