Mute Button Light Not Working

[RAFIDEYON313]

Hey HP, 

Whilst using my laptop, I went to use my mute button but the light did not turn on, though the mute button still muted. I have no clue if the light is busted or something from the inside stuffed up. I haven't tried any troubleshooting yet, but I need your help please.

RAFIDEYON313

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82196.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking the function of the mute led.

Regards,

DP-K

[RAFIDEYON313]

hi DP-K

i am currently downloading the product, if it works, ill let you know, thanks for that

RAFIDEYON313

[DavidPK]

You're welcome

[RAFIDEYON313]

hi there dp-k,

i have just done what you told me and my mute light now works, thanks for your help.

Regards RAFIDEYON313

[DavidPK]

You're more than welcome

All the best,

DP-K