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‎10-08-2017 02:59 PM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (64-bit)

I have the laptop under warranty and it is less than 2 months old.  The HP charger works via the Usb-C ports.  Neither one of the ports will charge the battery on this machine.  There is no red light and the charger is not recognised.   

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2017 02:01 AM

HP Recommended

I have received from HP Support a new adapter.  I plugged the adapter into each of the USB-C ports and got no response.  Then I plugged in a USB Hub with a memory stick and it was able to read the memory stick.  I then removed the hub and re-plugged in the new adapter cable.  At that point it started charging and has accepted the cable.  

 

I repeated the same thing with both of the ports and now they both can charge again.  I will continue to monitor it over the next few days but I am happy that I can charge my laptop.  And many thanks to HP Support.

 

I cannot see the accept solution button but I am happy it is resolved.

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3 REPLIES 3

‎10-08-2017 05:04 PM

HP Recommended

Contact HP:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-13-2017 02:01 AM

HP Recommended

I have received from HP Support a new adapter.  I plugged the adapter into each of the USB-C ports and got no response.  Then I plugged in a USB Hub with a memory stick and it was able to read the memory stick.  I then removed the hub and re-plugged in the new adapter cable.  At that point it started charging and has accepted the cable.  

 

I repeated the same thing with both of the ports and now they both can charge again.  I will continue to monitor it over the next few days but I am happy that I can charge my laptop.  And many thanks to HP Support.

 

I cannot see the accept solution button but I am happy it is resolved.

Was this reply helpful? Yes No

‎10-13-2017 02:03 AM - edited ‎10-13-2017 02:05 AM

HP Recommended

@lotushope

Very glad to hear it is now charging!

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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