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‎07-07-2024 07:10 AM

HP Recommended
Product: Hp victus 16e0352ax
Operating System: Microsoft Windows 11

I don't why those keys are not working while all the other keys are working

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-08-2024 10:29 AM

HP Recommended

Thanks for answering my question.

 

That liquid is likely to be the source of your keyboard problem.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎07-07-2024 10:26 AM

HP Recommended

Was there a liquid spilled on the keyboard?

 

Have you tested the keyboard with the HP PC Hardware Diagnostic UEFI utility?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎07-07-2024 10:47 AM

HP Recommended

I done the diagnostic test it says the keys are not working.I don't remember spilling on  my laptop but I touched the keyboard with wet hand  and bimistakely once

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‎07-07-2024 06:35 PM

HP Recommended

What is cost of replacing the keyboard mine Hp victus 16 e0352AX

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‎07-08-2024 10:18 AM

HP Recommended

@kevingladson 

 

Water and all other liquids are the enemy of all electronic devices that are not waterproof.

 

This isn't a laptop shop where you can ask for a quote.

 

A shop can give you a quote on the cost of replacing the keyboard.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-08-2024 10:29 AM

HP Recommended

Thanks for answering my question.

 

That liquid is likely to be the source of your keyboard problem.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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