My Envy x360 runs extremely slow and shows 7.34 of usable GB…it has AMD Ryzen 7 5700 w/ Radeon Graph

[RDG421]

My Envy x360 with 8 GB of installed RAM shows 7.34 GB usable. I took it to the Geek Squad and they had it for days and ran multiple tests and couldn’t figure out the problem. They stated it was a hardware issue and HP would have to fix the problem. I bought it 13 months ago and the fan runs continuously. Has anyone else experienced this issue? 

[ub6424]

Hello @RDG421 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[RDG421]

I sent the screen shots

[ub6424]

---

@RDG421 wrote:

I sent the screen shots

---

Hello @RDG421 nothing to see...

[RDG421]

[RDG421]

How about now? 

[ub6424]

Hello @RDG421 

(1) Download and install

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

(2) Run <HP Diagnostics for Windows>

--->>> Perform <all> tests

(3) Please report your results

[RDG421]

I downloaded it but i cant seem to open it. Every time i open HP PC Hardware it keeps showing version 1.6.8.0

[ub6424]

Hello @RDG421 

Run the downloaded sp138803.exe file to install HP Diagnostics for Windows.

[RDG421]

Every time i try to open the download it just keeps downloading it again.