• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-24-2022 05:11 PM

HP Recommended

Hello @RDG421 

 

We need to check CPU and GPU temperatures ...

 

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> Take screenshot after a few minutes <idle / do nothing>

 

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- Click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> Take screenshot after a few minutes <idle / do nothing>

 

(3) Please report your results

Was this reply helpful? Yes No

‎09-24-2022 05:35 PM

HP Recommended

RDG421_0-1664061951848.pngRDG421_1-1664062496280.png

 

Was this reply helpful? Yes No

‎09-24-2022 05:37 PM

HP Recommended

RDG421_0-1664062631206.png

 

Was this reply helpful? Yes No

‎09-24-2022 05:39 PM

HP Recommended

Hello @RDG421 

 

Please send screenshot of <OpenHardwareMonitor>

ub6424_0-1664062740706.png

 

Was this reply helpful? Yes No

‎09-24-2022 05:54 PM

HP Recommended

RDG421_0-1664063628048.png

 

Was this reply helpful? Yes No

‎09-24-2022 06:02 PM

HP Recommended

Hello @RDG421 

 

Please send screenshot:

Task Manager > Performance > Memory

 

Information:

How to Check Memory Usage

 

Was this reply helpful? Yes No

‎09-24-2022 06:09 PM

HP Recommended

RDG421_0-1664064581379.png

 

Was this reply helpful? Yes No

‎09-25-2022 06:04 AM

HP Recommended

Hello @RDG421 

 

Please click on <Memory> and send screenshot again.

 

Kind regards

Was this reply helpful? Yes No

‎09-25-2022 12:13 PM

HP Recommended

RDG421_0-1664129620327.png

 

Was this reply helpful? Yes No

‎09-25-2022 12:20 PM

HP Recommended

Hello @RDG421 

 

- Click tab [Details]
- Click column [Memory] to sort by max on top

- Send screenshot

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.