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‎06-23-2017 10:35 PM

HP Recommended
Product: HP Notebook 15-AY163NR
Operating System: Microsoft Windows 10 (64-bit)

My Hard Drive is failing. It's an HDD. I passed the Smart Test, but failed the Short DST test. My laptop is still under warranty. Is it possible to get a replacement. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2017 11:03 PM

HP Recommended

Yes, HP will replace it. Start a request for warranty service here:

https://support.hp.com/us-en/contact-hp/product/HP-15-ay100-Notebook-PC/12499456/model/13851282

**Click Accept as Solution on a Reply that solves your issue**
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View solution in original post

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4 REPLIES 4

‎06-23-2017 11:03 PM

HP Recommended

Yes, HP will replace it. Start a request for warranty service here:

https://support.hp.com/us-en/contact-hp/product/HP-15-ay100-Notebook-PC/12499456/model/13851282

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-24-2017 12:16 AM

HP Recommended

Ok now it says I have an HP service order booked. But why can't HP just send me a replacement Hard Drive. Why do they want me to send them my laptop?

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‎06-24-2017 09:49 PM - edited ‎06-24-2017 09:53 PM

HP Recommended

 

Most of the HP 15 models are difficult to change hard drive. Requires almost complete dis-assembly. Since it is still in warranty it is much better to let HP do it. If you damaged something else it would not be covered under warranty.

Look through the Service Manual to see the process:

http://h10032.www1.hp.com/ctg/Manual/c05087748

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-27-2017 03:10 AM

HP Recommended

Nevermind the box is coming tomorrow so I'm gonna send in my laptop. Thank you very much!

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