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Message 1 of 11
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My HP Envy Thunderbolt USB ports dont work

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HP Envy
Microsoft Windows 10 (64-bit)

How do you correct Thunderbolt USB not active on my HP Envy Laptop?

10 REPLIES 10
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HP Support Agent
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Message 2 of 11
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Hi @michaelhow1

 

Welcome to the HP Support Community. I'd be happy to assist you with the USB port issue. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, please try these steps - HP PCs - Troubleshooting USB Connections 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Message 3 of 11
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Hi, thanks for responding. My Model number is : 3WE41UA#ABA       

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Hi, thanks for responding. My Model number is   3WE41UA#ABA

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HP Support Agent
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Thanks for replying @michaelhow1

 

1 USB 3.1 Type-C™ Gen 1 (Data transfer up to 5 Gb/s, DP1.2, HP Sleep and Charge). This is not a Thunderbolt port.

 

Please refer to the product specs page - HP ENVY - 17-ae110nr Product Specifications

Asmita
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Wow this is disapointing as my port on the left side has a Thunderbolt Logo, thats the main reason I purchased this model.

See photothunderbolt pic.jpg

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Message 7 of 11
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@michaelhow1

 

Please let us know which device you would like to connect to the USB C type port.

 

USB Type-C port with HP Sleep and Charge When the computer is on, connects and charges a USB device that has a Type-C connector,

 

such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

 

– or –

 

Connects to various USB, video, HDMI, and LAN devices.

 

NOTE: Cables and/or adapters (purchased separately) may be required. – or – Connects a DisplayPort device that has a USB Type-C connector, providing display output.

 

Have a nice day!!

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Message 8 of 11
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Thanks for your help, I purchased my HP to transfer video from my SDI Camcorder to my Harddrive. I purchased a Blackmagic   Ultra Studio Mini Recorder with an apple adapter that goes from Thunderbolt 2 to Thunderbolt 3. Why does my Laptop display a Thunderbolt 3 port if it is not Thunderbolt3?  This is not  the model needed evedently.🤔

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@michaelhow1 That's because the USB Type-C on your laptop is designed to work only with Data transfer up to 5 Gb/s, DP1.2, HP Sleep and Charge,

Let me know if you need anything else.

Riddle_Decipher
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Again thank you.  I guess I am out of luck, and stuck with a new laptop that misrepresented its capabilities. 😡

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