07-10-2020 02:30 PM
How do you correct Thunderbolt USB not active on my HP Envy Laptop?
07-14-2020 01:50 AM
Welcome to the HP Support Community. I'd be happy to assist you with the USB port issue.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, please try these steps - HP PCs - Troubleshooting USB Connections
Hope this helps! Keep me posted.
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Have a great day!
I am an HP Employee
07-16-2020 09:44 AM
07-17-2020 08:03 AM
Please let us know which device you would like to connect to the USB C type port.
USB Type-C port with HP Sleep and Charge When the computer is on, connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be required. – or – Connects a DisplayPort device that has a USB Type-C connector, providing display output.
Have a nice day!!
07-18-2020 12:00 PM
Thanks for your help, I purchased my HP to transfer video from my SDI Camcorder to my Harddrive. I purchased a Blackmagic Ultra Studio Mini Recorder with an apple adapter that goes from Thunderbolt 2 to Thunderbolt 3. Why does my Laptop display a Thunderbolt 3 port if it is not Thunderbolt3? This is not the model needed evedently.🤔
07-18-2020 03:26 PM
@michaelhow1 That's because the USB Type-C on your laptop is designed to work only with Data transfer up to 5 Gb/s, DP1.2, HP Sleep and Charge,
Let me know if you need anything else.
I am an HP Employee