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‎10-25-2025 10:30 AM

HP Recommended

NEED HELP!!!

My HP Envy x360 Laptop's right-side hinge is not working properly. I checked my manufactory warranty and it's just past couple of months. All features of my laptop are working well, and I use it less than 3 days a week. Can't believe the hardware of a laptop is defective in this short period of time. Now I can't close the laptop probably, it has a big gap when I close it. 

I need help with this issue. ANYONE has the similar situation? How to solve it?

Thanks in advance!

Tina

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1 REPLY 1

‎10-28-2025 11:52 AM

HP Recommended

Hi @Tinayang5488,

Welcome to the HP support community.

I understand you are having trouble with your HP PC, where the lid is not closing properly. Please share an image of the hinge issue so I can review it and try to find the best possible solution for you.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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