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- My HP Laptop Screen completely broke off

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02-07-2022 05:46 PM
I purchased 2 of the same HP laptops Dec. 2019. They are the worst laptops I ever had in my life. I paid $2,000 Dec. 2019 for these laptops and they are totally useless.
The hinges on my laptop completely broke off a couple of weeks ago and the screen separated from the body. I brought it in for repair and was told it's not worth repairing, all the plastic around the hinge bolts was shattered and the battery had 3 bubbles in it and were likely to leak. They were able to extract my data for a total cost of $275.00.
Both of these laptops have AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G 3.10 GHz processors. At first my broken laptop ran great, but my wife's always ran slow. In any case I am using my wife's HP since mine is useless and came to find out the processor in this laptop is not support for a Windows 11 upgrade.
Not for nothing, but after my experience with these 2 HP laptops and the printer I have, I will never purchase an HP product again and I am going to make sure everyone who asks me for a recommendation knows that HP is at the bottom of my list. I also see it's impossible to contact HP unless I pay them for their time. With those 2 factors in mind, they lost what would have been a customer for life.
I am going to purchase a new ASUS laptop for myself as they provide a solid product that I have never had an issue with, customer support is outstanding, plus you get more for your money.
My rant is over.
02-10-2022 09:32 PM
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ECHO_LAKE
I am an HP Employee