My HP envy ultrabook left hinge broke and now my screen wont light up

[destiny_sedwick]

So I have had this computer for a little over a year and a half and about 2 months ago my left hinge broke. I was out of the country studying abroad so there wasn't much I could do about it. After I got home I didnt have the time nor the money to fix it so I was just carefully opening and closing it. Well today when I opened it, the screen wouldn't light up. I really need to get it fixed fast because I am a full time college student and my classes depend on having a computer. What can I do? Oh I should say, it is not under the warranty anymore.

Help please?

[Sparkles1]

Hi destiny_sedwick,

Welcome to the HP forum!

I have notified the appropriate people of your hinge issue.

[JeffHelp]

05/09/14- Jeff reached out to customer

[jamiem1987]

I've just had the same thing happen to my Envy ultrabook (UK - less than a couple of weeks out of warranty). I'm very disappointed with HP as this isn't the first HP i've had a similar thing happen to. I can't believe the part is just "glued".

Can you help Jeff as other than this issue I quite like the laptop?

Many thanks

[sparky77]

i've exactle the same problem.

laptop just out of warranty and both hinges have failed despite light use.

solutions appreciated please

(couldnt post on the big thread as its read only)

[Sparkles1]

Hi jamiem and sparky77..

The proper people have been notified of your issue.

[JeffHelp]

05/12/14 - Jeff reached out to customer

[JeffHelp]

05/12/14 - Jeff reached out to customer

[AK11]

I just had the same thing happen to my Envy M6. Is there any kind of recall or anything? This seems like a common problem and since it's out of warranty I really don't want to have to glue or try to fix it myself. Any help would be appreciated.

[Sparkles1]

HI AK11,

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Log into the forum. In the upper right corner you will note a small envelope. When you have messages a number will appear beside it.  Click on the envelope to display the messages.