My HP laptop internal keyboard, fingerprint, touchpad nothing is working.

[fmjoynal]

My HP laptop internal keyboard, fingerprint, touchpad nothing is working. External mouse, keyboard works. But when I open the BIOS, my laptop's touchpad, keyboard works, that means there is no hardware problem.

I have updated Windows

I have reset the laptop

I have installed a new Windows

I have updated the BIOS

I have updated the driver

Tried reinstalling the driver, but it also doesn't work.

Laptop: HP Pavilion x360 convertible 14-dy1xxx

Windows 11 24H2 version

Drivers that include:

Touchpad:

ELAN Precision touchpad filter driver

Keyboard:

HID keyboard device

standard PS/2 keyboard

Mouse:

ELAN input device

HID compliant mouse

I have another HP laptop with these same drivers. But there is no problem related to touchpad or keyboard.

[Max3Aj]

@fmjoynal, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Thanks for the detailed info — it really helps narrow this down. Based on what you've said:

• Keyboard, fingerprint, and touchpad don’t work in Windows.
• They do work in BIOS, which proves the hardware is okay.
• You've already tried: BIOS update, driver update/reinstall, resetting Windows, and even a clean installation of Windows 11 24H2.

That rules out most common culprits — you're clearly tech-savvy, so we can dive into deeper fixes. Let’s try a few things that are often overlooked in edge cases like this:

Check If Windows Is Disabling Internal Input Devices

Sometimes Windows mistakenly disables internal devices during boot.

• Press Win + X → Device Manager.
• Expand:
  • Keyboards
  • Mice and other pointing devices
  • Human Interface Devices
• For each device, right-click → Properties → Power Management tab → Uncheck "Allow the computer to turn off this device to save power".

 Also check Hidden Devices: In Device Manager → View → Show hidden devices — look for any grayed-out or ghost input devices and remove them.

Check for Device Conflicts in System Configuration

Sometimes certain startup drivers clash.

• Press Win + R, type msconfig, press Enter.
• Go to Services tab → Check “Hide all Microsoft services” → Uncheck third-party services (especially from ELAN, Synaptics, etc.).
• Go to Startup → Open Task Manager → Disable suspicious entries.
• Restart and test.

Try Booting into Windows Safe Mode

This can help identify driver-level issues.

• Hold Shift while clicking Restart → Troubleshoot → Advanced Options → Startup Settings → Restart.
• Press 4 for Safe Mode.

If touchpad/keyboard work in Safe Mode, it’s 100% a software/driver conflict, not hardware.

Registry Fix for Internal Devices (Especially ELAN/Synaptics)

A registry setting might be suppressing them. Here's how to check:

• Open Registry Editor (regedit).
• Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

• Look for a key like:
  • EnableInputDevices → Make sure it's not set to 0.
  • If it doesn’t exist, no worries — move on.

Also, check for any ELAN-specific entries under:

HKEY_LOCAL_MACHINE\SOFTWARE\Elantech

You can export and compare these keys with your other working HP laptop if needed.

Try Older Driver Versions

Sometimes the newest drivers can break compatibility — especially with Windows Insider or 24H2 builds.

• Try installing an older version of the ELAN driver from the official HP website for your exact model: HP Pavilion x360 14-dy1000 Support Page.
• Uninstall the current ELAN driver from Device Manager (and check Delete driver software).
• Then install the older one and restart.

Check for Unusual Windows Feature (24H2 Specific)

Since you’re on Windows 11 24H2, it’s worth noting this is still a preview build unless you're in an insider program.

• Try creating a Windows 11 23H2 bootable USB and boot from it.
• Choose Repair your computer → Command Prompt.
• Run this to verify the integrity of the system:

sfc /scannow

And also:

DISM /Online /Cleanup-Image /RestoreHealth

If the problem started after updating to 24H2, then it's possibly a bug with that version. You might want to roll back to 23H2 and see if it persists.

Check Group Policy (if using Pro/Education)

Sometimes group policy settings can block certain device inputs.

• Run gpedit.msc.
• Navigate to:

Computer Configuration → Administrative Templates → System → Device Installation → Device Installation Restrictions

Make sure “Prevent installation of devices not described by other policy settings” is not enabled.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[fmjoynal]

I had this touch laptop. But a few months ago, the touch screen was broken due to a slight crack in the display. When I used to rotate 360° earlier, the Windows taskbar would be auto-hidden, and the internal keyboard and touchpad would be disabled. But now, even if I don't rotate, the Windows taskbar would be auto-hidden, and the internal keyboard and touchpad would not work.
Keyboard, touchpad, and fingerprint all work in the HP component test from the BIOS. But it doesn't work in Windows

I am 100% sure that my laptop is in tablet mode. Because when I select the following option from Taskbar behavior, I see a change in my taskbar.
All the Apps icons in the taskbar are hidden.

"Optimise taskbar for touch interactions when this device is used as a tablet."

I have disabled the "Device orientation Sensor" from Device Manager.
I have locked the rotation. But my problem is not solved.
I have disabled Sensor Monitoring from Services
Any other way?

Laptop: HP Pavilion x360 convertible 14-dy1xxx

Windows 11 24H2 version

[Max3Aj]

@fmjoynal, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support