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Common problems for Battery
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‎02-25-2023 10:38 AM

HP Recommended
Product: HP 14 inch Laptop PC 14-d3000 (2L0Z3AV)

When I type in MS Word, my laptop is getting restarted showing an error message--"Your Device Ran Into a Problem, Needs to Restart". Please help to fix this.

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6 REPLIES 6

‎02-25-2023 10:50 AM

HP Recommended

Does that only happen when you are using Word?

 

It would help if you provided the name of the operating system you are using.  


"Your Device Ran Into a Problem, Needs to Restart" is generally a Windows Blue screen error message.
It refers to more than just a productivity app such as MS Word.

 

 



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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‎02-25-2023 10:52 AM

HP Recommended

I am using Windows11

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‎02-25-2023 11:00 AM

HP Recommended

What is the error message in more detail and is there a Blue Screen?



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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‎02-25-2023 11:03 AM

HP Recommended

Yes, there was a blue screen, and the message was--"Your Device Ran Into a Problem, Needs to Restart"....and my laptop got restarted automatically...it happened several times

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‎02-25-2023 11:06 AM

HP Recommended

It could be a a hardware, firmware or operating system issue.

 

IF you are able to access the HP PC Hardware System Diagnostics UEFI utility , do that and run Long system, hard disk and memory tests.

 

When powering on the notebook, immediately tap the F2 key to invoke the diagnostics.



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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‎02-25-2023 11:09 AM

HP Recommended

OK, let me try that

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