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‎07-08-2019 12:11 PM

HP Recommended
Product: HP Notebook - 15-r210dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My laptop hasn’t been working in months and today I finally managed to get it working again, however my laptop wasn’t booting so I decided to run a System Quick Test and it said that my Hard Drive Short DST Check failed.

Test Log info:

Processor Check: PASSED

Memory Quick Check: CANCELED

Hard Drive SMART Check: PASSED

Hard Drive Short DST Check: FAILED

FAILURE ID: UAL41D-7JX9MV-XD7WL1-60WE03

PRODUCT ID: L0T74U#ABA

Hard Drive 1

System Quick Test: FAILED

1 REPLY 1

‎07-08-2019 03:12 PM

HP Recommended

That means the hard drive has failed.  Replace the hard drive and reinstall Windows 10.  You can make your Windows 10 install media from here:

https://www.microsoft.com/en-us/software-download/windows10

With a working PC. scroll down to the "Using the tool to create installation media" and follow the directions.


I'm not an HP employee.
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