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‎07-27-2023 02:48 AM

HP Recommended

My HP spectre x360 (13-AW0082TU) is not charging via thunderbolt connected to Samsung monitor (34 CJ791). From what I can see if prior threads, this appears to be an issue faced by others but the threads are a few years old and I’m hoping there has been a resolution). Would appreciate any guidance on workaround. Thanks.

Category:
3 REPLIES 3

‎07-27-2023 05:07 AM

HP Recommended

https://image-us.samsung.com/SamsungUS/samsungbusiness/pdfs/MON-CJ791SERIESDSHT-AUG18T-Final-8-28-18...

548851818_0-1690455942406.png

2 Thunderbolt port ，one 85W，another one 15W，need use 85W port

 

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my english is broken
the meaning may not be accurate
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‎07-27-2023 05:21 AM

HP Recommended

Thanks for the response. I am using the 85w port on the monitor. It charges my apple iPad Pro but it’s not working on my hp spectre. 

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‎07-28-2023 03:00 AM

HP Recommended

Option 1: Perform a Hard Reset

HP PCs - How to power reset your computer
Perform a power reset (or hard reset) to clear information from the computer's memory without erasing personal data.

https://support.hp.com/us-en/document/ish_1997208-1551050-16

.

Option 2: Update the BIOS

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows)

https://support.hp.com/us-en/document/ish_3894564-1633733-16

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my english is broken
the meaning may not be accurate
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
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