• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-28-2018 03:59 AM

HP Recommended
Product: Hp Pavilion 15 p077tx
Operating System: Microsoft Windows 8.1 (64-bit)

My New Hp VI04 Battery Stopped working within 5 Months and it has a 1year warranty. How to replace the battery

8 REPLIES 8

‎12-28-2018 04:24 AM

HP Recommended

Contact the vendor to arrange for a warranty replacement.

 

You have not specified who you purchased it from.

 

This is not a business unit of HP. This is the global support (English language) forum.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-28-2018 05:17 AM - edited ‎12-28-2018 05:18 AM

HP Recommended

I have purchased it from hp retail store on Amazon 

Was this reply helpful? Yes No

‎12-28-2018 05:20 AM

HP Recommended

Ok.

 

They should have a record of the purchase and your purhase credentials.

 

Contact the Amazon store for a warranty replacement.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-28-2018 05:27 AM

HP Recommended

they said  that I have to contact hp technical support 

Was this reply helpful? Yes No

‎12-28-2018 05:37 AM - edited ‎12-28-2018 05:39 AM

HP Recommended

Ah. Perhaps you should have led with that.

 

I will ask a moderator to escalate your issue and put you in touch with the appropriate warranty team at HP.

Done!

 

Please be aware that it is the holiday season and that not all departments or business units  of HP are filled to normal staffing levels.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-28-2018 05:41 AM

HP Recommended

Thank You for your support

Was this reply helpful? Yes No

‎12-28-2018 06:52 AM

HP Recommended

Yw.  


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-28-2018 08:02 AM

HP Recommended

@PGautam

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.