My Notebook has been stolen by HP!

[Stolen_From]

My HP Spectre wa under warranty, and the agent and company first refused to honor their warranty. Jarir in Saudi Arabia, and HP. I fought with them to then be told it cannot be repaired as they can not gt parts. This is a 1 year old spectre!!!!!!!!!!!!!! They then told me that i have the option of having the unit replaced or to receive my money back. Surprise Surprise. A new model with the same spec s is now 1000s of Ryal more. 

HP have refused to give me my repaaired note book back, and now ask for 1000s of ryal more to get back what i have paid for.

The original cost 7500 and they are now asking for 10500 for the same specs.

This is robbery, the notebook has been stolen from me.

[sandytechy20]

Hi,

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Riddle_Decipher]

Your case is being routed to the concerned team, please respond to our private message with all the details, we've required for assistance on priority.

Thank you and I hope you have a good day.

[Stolen_From]

HI

Do I respond as a private message here, I ask. 

Thanks

[Riddle_Decipher]

@Stolen_From I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.