• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Hp 15q bu008tx
Microsoft Windows 10 (64-bit)

My notebook shut down at 50% battery when its on battery. When its come near at 40% to 50% , My notebook has been gone to shut down automatically without warning. When I plug socket to use laptop, then There are two light one is Red for Charging and White for full charge. When I plug the point with laptop, Charging is done but sometime automatically showing red and white one by one. I used try to find the problem of this issue. Battery is ok and hardware is also ok Using diagonstic of Hp software.

Please help me to find my notebook , it is immediently.

3 REPLIES 3
HP Recommended

We need the advanced output of the battery test to see what is going on. The simple "OK" is useful but not that informative. If the battery is at or over 2 years old, and acting up, 99 times out of 100 the battery needs to be replaced. 

HP Recommended

According to my Notebook, I had purchased it over a one year, so battery not much old.

HP Recommended

Still needs to be tested

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.