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‎04-30-2019 07:46 AM

HP Recommended
Product: Pavillion G7
Operating System: Microsoft Windows 10 (64-bit)

I am using an HP Pavillion G7 Notebook PC.  It appears that I have an issue with my power bar or cord.  It is producing a flashing light and is not charging the battery.  I conducted the battery test and the battery checks out ok. Additionally, I have checked out the power bar and cord and there is no apparent damage or issue with the outlets in my home.  I would like to feel comfortable that just getting a new power bar and cord will work effectively since I will no doubt be out of warranty and the power bar is expensive.  Also, I need help figuring out how to find the order number so that I can be sure that I'm getting the right one.  Any help is appreciated.

2 REPLIES 2

‎04-30-2019 04:22 PM

HP Recommended

@Heartis 

 

There are few generations of Pavillion G7. We need to know EXACTLY what is your machine.  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-01-2019 03:58 AM

HP Recommended

Thanks for the rapid feedback Banhien!  My product #: LZ881AV.  My Model: g71-1100.  Any thoughts on how to resolve?  The battery is rapidly draining without getting a charge.  As I mentioned, I ran the HP battery test and the battery checks out 'OK'.

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