cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
86
Flag Post

My Power Bar is producing a flashing light and is not charging the battery. Battery works.

HP Recommended
Pavillion G7
Microsoft Windows 10 (64-bit)

I am using an HP Pavillion G7 Notebook PC.  It appears that I have an issue with my power bar or cord.  It is producing a flashing light and is not charging the battery.  I conducted the battery test and the battery checks out ok. Additionally, I have checked out the power bar and cord and there is no apparent damage or issue with the outlets in my home.  I would like to feel comfortable that just getting a new power bar and cord will work effectively since I will no doubt be out of warranty and the power bar is expensive.  Also, I need help figuring out how to find the order number so that I can be sure that I'm getting the right one.  Any help is appreciated.

2 REPLIES 2
Highlighted
Level 19
Level 19
84,532 84,419 10,671 22,887
Message 2 of 3
Flag Post
HP Recommended

@Heartis 

 

There are few generations of Pavillion G7. We need to know EXACTLY what is your machine.  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the rapid feedback Banhien!  My product #: LZ881AV.  My Model: g71-1100.  Any thoughts on how to resolve?  The battery is rapidly draining without getting a charge.  As I mentioned, I ran the HP battery test and the battery checks out 'OK'.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation