The mouse is not plugged into the laptop, it is plugged into an independant power source - and works fine when it is fed power from any source. The mouse is connected to the laptop ivia bluetooth and the laptop indicated the mouse has 98% charge. But as soon as i unplug the mouse from power it disconnects and turns off - no light indicators and no buttons work etc.
Ive only had it since August 2020. Worked fine until last week.
This sounds like a hardware related issue with the HP Mouse. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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