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‎01-27-2020 05:28 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my Elgato HD60s to my Laptop, however it is having issues connecting through my USB ports. when I try to plug it in to the 2 USB 3.0 ports on the right side I get a message saying "Game Capture needs to be connected to a USB 3.0 port to fuction properly."

 

As far as I know all the USB ports on this laptop should be 3.0 ports, so what I want to know is why doesnt it work? 

1 person had the same question
1 REPLY 1

‎01-27-2020 05:52 PM

HP Recommended

@Rhythmic_husky 

 

Do ports on your machine work with OTHER DEVICES ? Does your machine have following requirements ?

 


Windows:


• Windows 10 (64-bit)
• 4th generation quad‑core Intel Core i5 CPU (i5-4xxx or comparable)
• NVIDIA GeForce GTX 10xx (or better) for Windows
• 4 GB RAM, built-in USB 3.x port
• Internet connection

 

Have you installed its software and drivers to your compputer yet ?

 

Regards.

BH
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