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My USB C port on my laptop spectre 13 isn't working but one of them is, is there a way to fix it?
11-23-2020 11:07 AM

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One of my USB ports isn't working on my laptop so does anyone know if I need to get a new charger or is it maybe the device that's faulty?
11-23-2020 01:44 PM

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Can we have the full model number please? So is it usb-C chargeable and the port is not working?
11-23-2020 02:00 PM

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oh yes thank you for replying back so swiftly, the model number is 13-ae011dx and it is USB c chargeable
11-23-2020 02:20 PM

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Do you have a usb-C device other than the charger to test with? Tap esc as you power up then F2 for diagnostics. Choose usb and it will walk you through doing a hardware test on each port. Test can also be done within Windows if you download the diagnostics app.
11-24-2020 07:34 AM

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which diagnostics test do I run sir and yes I have a USB C hub and it had a USB C port where I can plug in the charger I'Ve also that and it does not charge.
11-24-2020 07:44 AM

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I tried to do what you said but I could not find a USB port diagnostics I went to the HP support assistant to run a diagnostics hardware test.
11-24-2020 08:21 AM

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HP Support Assistant test will not include usb ports. You have to use the UEFI diagnostics. Esc then F2

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