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‎11-23-2020 11:07 AM

HP Recommended
Product: spetre x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

One of my USB ports isn't working on my laptop so does anyone know if I need to get a new charger or is it maybe the device that's faulty?

7 REPLIES 7

‎11-23-2020 01:44 PM

HP Recommended

Can we have the full model number please? So is it usb-C chargeable and the port is not working?

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‎11-23-2020 02:00 PM

HP Recommended

oh yes thank you for replying back so swiftly, the model number is 13-ae011dx and it is USB c chargeable

 

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‎11-23-2020 02:01 PM

HP Recommended

and one port is not working but the other one is

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‎11-23-2020 02:20 PM

HP Recommended

Do you have a usb-C device other than the charger to test with? Tap esc as you power up then F2 for diagnostics. Choose usb and it will walk you through doing a hardware test on each port. Test can also be done within Windows if you download the diagnostics app. 

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‎11-24-2020 07:34 AM

HP Recommended

which diagnostics test do I run sir and yes I have a USB C hub and it had a USB C port where I  can plug in the charger I'Ve also that and it does not charge.

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‎11-24-2020 07:44 AM

HP Recommended

I tried to do what you said but I  could not find a USB port diagnostics I  went to the HP support assistant to run a diagnostics hardware test.

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‎11-24-2020 08:21 AM

HP Recommended

HP Support Assistant test will not include usb ports. You have to use the UEFI diagnostics. Esc then F2

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